Introduction to Project/ General Business Sept 14, 2009 2:51:58 GMT
Post by nobs on Sept 14, 2009 2:51:58 GMT
(I don't really like your "send them or ELSE" attitude...)
I own two of Malcolm's figures, so he absolutely delivers on his promises, but, well....sometimes life/work get in the way of hobbies.
I didn't have a problem with waiting a bit - as soon as Xiphactinus and Leedsichthys are offered, I'll be buying them. For now I'm content to wait. He'll be ready when he's ready.
OK a few points I would like to respond too if I may
I understand your position, and I agree, I think Malcolm would refund the money if I asked him, from what I can tell of him online he does seem trustworthy and honorable in that extent. Like I said, I know that some of his figures have got into the hands of other customers.
I guess a point of clarification is in order, I was more concerned about the items that I had already paid for, and still waiting on delivery. Like you said if he needs time to perfect the NEW unreleased figures then that's fine, I'm willing to bet that everyone would agree with you there too.
You said that you had no problem waiting a bit for yours to come in. I guess the question to ask was how long did you wait for your order, and what would you consider an unacceptable amount of time to have to wait?
Yes life does happen, but if he cant fulfill his obligations, then he should have made arrangements to either refund moneys or at least send a personalized message explaining the situation, and give people the option to wait it out or not. I mean seriously to keep telling folks "oh I'm gonna get them out THIS WEEK" and then fail to deliver...
As far as my "attitude" goes, all I have to say is if you had paid over $100 for a service, and after a reasonable amount of time went by you were still left in the dark would you not be questioning what was going on, or feel jaded at the least?
The last bit I'll get off my chest is this, to call this venture just a hobby is a tad bit naive, and I say this with the utmost respect. This is at its core a revenue generating venture. I don't know the overhead costs that are associated with this, but I'm sure Malcolm has priced his pieces fairly to cover his costs and garnish a fair profit as well. The adds in PT magazine would be what I would use as a means of support for that argument.